Friday, 10 of September of 2010

Archives from day » 14, January 2010

How do you increase automotive service customer satisfation survey response rates?


When a customer brings their car in for service, about a month afterwards, the customer will receive a customer satisfaction survey to rate the dealerships performance. Dealerships HIGHLY DEPEND on these surveys to enable them to continue to provide their customers with outstanding performance. How can you increase the response rates for these surveys. A month end drawing for free oil changes was attempted, but with no avail. I have a meeting coming up next week and I would love to have some sort of proposal. Our customers always leave the dealership satisfied, so how can I get them to follow through with their surveys?
The automotive corporation (ex: Ford, GM, DaimlerChrysler) generates and sends the surveys. If they were to come directly from us, it definitely would make things much easier. Unfortunately, in the auto industry, that isn’t procedure.

Is it spam when you’re not selling anything?


I’m a teacher and a newbie marketer in New York City. I’ve created a number of websites I’d like to share with other teachers. Over the past five months I’ve collected 280,000 email addresses of teachers in all 50 states by hand, by visiting school webpages where the addresses were
available publicly.

I’d like to send email to them about my websites, just so they could use them in class. I have mailman available on my email server, so they can opt out. I’d also include my contact information so they could call me if they have questions or problems about the website.

I’m not actually selling anything, and the advertising on the site barely pays for the hosting costs. It’s just to let teachers know about these sites so they could use them in class.

Would I be legally okay in sending them messages? Since I’m a real person, there’s no selling, I provide contact information, and an opt out, am I legally okay in doing this?

Thanks


How do I go about getting a boat survey done for a used boat?


I am going to buy a Boston Whaler 305 Conquest and I need to know how I could get a survey because the boat is used. Where would I go to get this done or would I have to do it myself?